The cost of Santa Cruz bikes are slightly higher than the competition, but what you pay for up front, you get back in the form of lifetime warranties and impeccable customer service. This frame had a seized upper shock bolt, and after trying anything and everything to get it out, we eventually had to cut the shock out of the frame… But Santa Cruz offers lifetime warranties on their frames, bearings and bolts! They sent out a new front triangle to the customer, no questions asked, and even compensated us for our time to swap over all the parts to the new frame.